Privacy Policy

Our Commitment to Privacy

NUTRATIVO is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Personal Information: Name, email address, phone number, date of birth, and address.

Health Information: Medical history, current medications, allergies, biometric data, and intake questionnaire responses. This information is considered Protected Health Information (PHI) under HIPAA.

Technical Information: IP address, browser type, device identifiers, and usage data collected through cookies and similar technologies.

How We Use Your Information

We use your information to: provide telehealth services; connect you with licensed providers; process payments; communicate with you about your care; improve our platform; and comply with legal obligations.

HIPAA Compliance

NUTRATIVO operates as a Business Associate under HIPAA. Your Protected Health Information is handled in accordance with our HIPAA Notice of Privacy Practices, which is incorporated herein by reference.

Information Sharing

We do not sell your personal information. We share information only with: licensed providers treating you; licensed pharmacies fulfilling your prescriptions; payment processors; technology service providers under Business Associate Agreements; and as required by law.

Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments to protect your information.

Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to applicable law and our legal obligations. To exercise these rights, contact [email protected].

Cookies

We use essential cookies for platform functionality and analytics cookies to improve our services. You may disable non-essential cookies through your browser settings.

Contact

For privacy inquiries, contact our Privacy Officer at [email protected].